ProfileZenkyoren (National Mutual Insurance Federation of Agricultural Cooperatives) was founded in 1951 to create “mutual aid” through cooperation under the motto “one for all, all for one.” The JA (Japan Agricultural Cooperatives) Group, to which Zenkyoren belongs, conducts a variety of businesses and provides a wide range of services through its societies (agricultural cooperatives). Zenkyoren is responsible for the JA Group’s agricultural cooperative insurance business. The fundamental goal is to assist members in establishing stable and secure farming and higher standards of living by insuring them against accidental loss of life and property damage. We meet this goal by offering both life and non-life insurance. Zenkyoren continues to strengthen cooperative relationships with local agricultural cooperatives (primary societies) to provide members with improved services and a greater sense of security.Number of employees: 6,246 (as of March 31, 2012)ZENKYOREN’S VISIONZENKYOREN’S BASIC VIEW ON BUSINESS EXPANSIONZenkyoren aims to further expand operations based on viewpoints of cooperative members and customers. To this end, it has set the following basic direction in its three-year business plan for fiscal 2010–2012:• Maintaining and expanding the business foundation by reinforcing links with cooperative members, customers, and regional residents• Strengthening Zenkyoren’s mutual aid implementation framework and its support functions for JA• Developing new business to maintain and further expand the business foundationFiscal 2012 Plan1. Measures to Achieve the Current Three-Year Business PlanIn fiscal 2012, we will strive to successfully “maintain and expand the business foundation by reinforcing links with cooperative members, customers, and regional residents,” with the view to providing lasting financial security and satisfaction. To this end, we will focus on the following measures:(1) Implementing insurance inspections and follow-up visits to all policyholders(2) Ensuring the provision of adequate insurance coverage by strengthening activities targeting uninsured and underinsured households(3) Rigorously implementing initiatives designed to maintain and expand the business foundation(4) Strengthening initiatives to develop area strategies(5) Strengthening the business implementation framework2. Preparedness for Major Natural DisastersTo prepare for major natural disasters in the future, Zenkyoren will address priorities highlighted by the Great East Japan Earthquake, such as expediting the payment of insurance claims and establishing a crisis management system.3. Developing the Next Three-Year Business PlanWe have considered future directions for the JA cooperative insurance business from medium- and long-term perspectives during the current three-year business plan. Accordingly, we will develop the next three-year business plan based on these directions.CONTENTS1Message from the Management2JA Group4OUR BUSINESSES8The Great East Japan Earthquake and Zenkyoren’s Response10Social Responsibilities12GLOBAL INITIATIVES14Principal Business Indicators15Business Operations18Balance Sheets19Income Statements20OUR INFORMATIONRegarding fractional figure processingn Fractions in both yen and dollar amounts and the number of policies have been rounded down.n Fractions in the component ratio and year-on-year comparison have been rounded off.