THE GREAT EAST JAPAN EARTHQUAKE AND ZENKYOREN’S RESPONSEPayment of Insurance ClaimsA total of 2,475 assessors were dispatched for assessing claims, as JA and Zenkyoren worked as one to survey the damage and then to pay out the insurance claims promptly.Comprehensive life insuranceBuilding endow-ment insuranceCooperative-owned building fire insuranceNumber of claims2,248661,0142,678Claims paid (¥ billion)33.0903.711.5(As of March 31, 2013)Main Initiatives for Providing Assistance to the Affected AreasIn addition to quickly paying claims arising from the Great East Japan Earthquake of March 11, 2011, Zenkyoren also engaged in the following relief initiatives.• Confirming the safety of policyholders, and establishing inquiry desks for evacuee policyholders• Extending the grace period for payment of premiums by affected policyholders, and applying a special interest rate for loans on policies• Providing roof patching sheets, donating ambulances and relief money, and so onPreparation for Future Disaster-related DamageThrough reinsurance coverage and the contingency reserve provisions accumulated to date, Zenkyoren has secured sufficient collateral for payments even in the event of another major disaster at the same level of the Great East Japan Earthquake. (The solvency margin ratio was 708.8% as of March 31, 2013.)Claims Paid for the Great East Japan Earthquake(As of March 31, 2013)An ambulance donated by ZenkyorenA claims assessmentIwateMiyagiFukushimaTochigiIbarakiChibaIwate Prefecture64,987 claims paidtotaling ¥95.0 billionMiyagi Prefecture178,999 claims paidtotaling ¥356.1 billionIbaraki Prefecture94,387 claims paidtotaling ¥85.5 billionChiba Prefecture26,954 claims paidtotaling ¥24.7 billionFukushima Prefecture204,834 claims paidtotaling ¥261.8 billionTochigi Prefecture49,983 claims paidtotaling ¥47.7 billionOthers40,870 claims paid totaling ¥32.5 billionANNUAL REPORT 201307